Practice services

Note: Certain services, such as viewing your medical record, nominating a pharmacy, changing contact details and messaging, are only available to practices in England and certain parts of Northern Ireland at this time. Your practice decides which of the available services they make available to their patients.

Under View Profile, in the Practice services screen, each service has an availability status displayed. The availability depends on if the service is supported by your organisation and if you've been given access to the supported service. The different status' are summarised below.​

You are set up to use the service.
The service is unavailable and not supported by your practice.
The service is available at your practice, but you aren't set up to use it.

The following table summarises the services and their functionality:

ServiceDescription
Appointments Book different types of appointments at your organisation.
Medical Record View your medical record at your organisation.
Contact Details Update your address and contact details at your organisation.
Messages Send and receive messages from your organisation.
Repeat Medication Request repeat prescriptions from your organisation.

Note: If you have the 'Messages' service enabled, and would like to request access to another service offered by your practice, you can do so by selecting Request access. A message is generated which you can send electronically to your practice requesting access. If you do not have the 'Messages' service enabled, you will need to contact your practice direct.   

If your service request is approved, your practice will send through the following notification. You will also receive an email confirmation. If your service request is rejected, your practice will contact you by email. 

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice