We will always strive to make sure you are 100% happy with the services you receive from ourselves, however, if you do find yourself unhappy with the progress of your request or feel we haven’t provided the level of service you expect, we’d encourage you to let us know so we can respond to your concerns and improve our services in the future.
Making a Support Request
If you’re having a problem in the system, you can report this to us via our support team.
Escalating a Support Request
If you’re unhappy with the progress of your request or our response, you can escalate the incident with us. Simply let our service team know you like to escalate your incident, and a team leader will work with you to find a resolution.
Higher level escalation
We hope to have resolved your issue through the escalation process, but if you feel you need to discuss your request further you can contact Thomas Solts, Head of Customer Experience by email at Thomas.firstname.lastname@example.org