Frequently asked questions

What is Patient Access?

Patient Access is a website and mobile app which gives you access to a range of GP services online, as well as access to your health records.

Using Patient Access will allow you to:

- Book your GP appointments from the website or app

- Order your repeat prescriptions directly from the website or app

- Access your medical records

How can I start using Patient Access?

The Patient Access app is available on the iOS and Android app stores for free.

You can also access the website at You will need to register for Patient Access either online, if your practice allow this, or by asking for a registration letter from your practice. When you register online and next attend at the practice, or attend to request a registration letter, you must take photo ID so your identity can be verified.

What devices can I use Patient Access on?

You can download the Patient Access app on iOS or Android. You can also visit the website, available at

Where can I download the app from?

You can download the Patient Access app from the Apple App Store, or from Android’s Google Play app store.

How do I change my password?

Once signed in, select your name in the top right hand corner, select Account Details, then select Change password. Follow the instructions on-screen.

What do I do if I encounter an error or need help using the app?

If you need any guidance while using the app, please refer to our support articles. You can search by topic or have a look at the collection of articles under each category.

How secure is my data?

We understand the importance of privacy and security and you can rest assured that your data is safe and securely protected. We do not share any of your data and no data is ever saved or stored on any device you use to access Patient Access.