Patient access
Technical support
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There is currently an issue with the Patient Access service. We are working hard to resolve it.  View more

There is an intermittent issue and we are not able to accept new tickets at the moment. Please try again in few minutes. Sorry for any inconvenience.

Repeat medication

  • Request repeat medication
  • View medication requests
  • Cancel a medication order
  • Nominated pharmacy
  • Medication Assistant
  • Medication reminders (iOS and Android)
  • Smart Pharmacy

    Track and receive updates on your medication orders.

  • Smart Pharmacy prescription statuses

    Updates you will receive with Smart Pharmacy.

  • I can't see the request new medication link

Other categories

  • Registration

    Registration

    Find out how Patient Access works and how you can register

  • Signing in

    Signing in

    Signing in for the first time or having trouble logging in

  • Appointments

    Appointments

    Booking new or managing already booked appointments

  • Medical record

    Medical record

    View and share your medical record

  • Messaging

    Messaging

    Send secure messages to your GP

  • My Account

    My Account

    Change your contact and personal details or change your password

  • Proxy

    Proxy

    Manage an account on behalf of another patient or relative

  • NHS self-referral

    NHS self-referral

    Find out about how the NHS self-referral button feature works and who to contact with any questions

  • Health Advice

    Health Advice

    Consult with your own GP online

  • Release Notes

    Release Notes

    Information on the features and improvements in each release

PRODUCTS & SERVICES

  • About us
  • Patient Access
  • Patient Info

FOR PATIENT ACCESS APP

  • Terms of use
  • Privacy policy
  • Complaint policy
  • Cookie policy
  • Accessibility statement

Support

  • Contact technical support

© Egton Medical Information Systems Limited. All rights reserved. Patient does not provide medical advice, diagnosis or treatment.

Patient Access technical support

The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications.

When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice.

Do not submit any queries about your medical condition or medications. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care.

For all medical queries, please contact

  • Your GP practice during opening hours
  • 111 outside of your GP practice's opening hours
  • 999 in an emergency only
Contact technical support