Signing in for the first time
If you are an existing user and this is the first time that you have used the new Patient Access then please sign in as normal using your User ID.
Once you have done this, you have the option to confirm your account details which includes confirming an email address you would like to use for future sign ins.
Until you confirm this sign in
I can't sign in and my details are correct
I've tried resetting my password, but I never receive it
Your practice may have
Can I share a sign in email address?
Unfortunately, it is also no longer possible to share an email address on Patient Access. This is because we use the email address as a unique identifier to ensure the account security and confidentiality. Users who shared an email address on the old platform and migrated their accounts across to our new platform are permitted to continue to share an email until a password reset is required.
Still having a problem?
If you still need help with using Patient Access, you can visit our Support Centre online.
If you want to discuss medical issues, please contact your practice