Trouble Signing In

Signing in for the first time

If you are an existing user and this is the first time that you have used the new Patient Access then please sign in as normal using your User ID.

Once you have done this, you have the option to confirm your account details which includes confirming an email address you would like to use for future sign ins.

Until you confirm this sign in email address you can continue to sign in with your User ID.

More details about this can be found in this article and video.

I can't sign in and my details are correct

Even if you are confident you have the correct details, try recovering your User ID (using this link) and resetting your password (using this link).

I've tried resetting my password, but I never receive it

Your practice may have a old, or incorrect, email address for you on the practice system. Contact the practice to update this and then try resetting your password again.

Can I share a sign in email address?

Unfortunately, it is also no longer possible to share an email address on Patient Access. This is because we use the email address as a unique identifier to ensure the account security and confidentiality. Users who shared an email address on the old platform and migrated their accounts across to our new platform are permitted to continue to share an email until a password reset is required.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice