Trouble signing In

I can't sign in and my details are correct

Even if you are confident you have the correct details, try recovering your User ID (using this link) and resetting your password (using this link).

Could it be a problem with my web browser?

web browser (commonly referred to as a browser) is a software application for accessing information on the World Wide Web.

The minimum browser requirements are listed below:

Chrome from version 70.0
Safari from version 10.0
Edge from version 42.0
Firefox from version 63.0

Can I share a sign in email address?

Unfortunately, it is also no longer possible to share an email address on Patient Access. This is because we use the email address as a unique identifier to ensure the account security and confidentiality. Users who shared an email address on the old platform and migrated their accounts across to our new platform are permitted to continue to share an email until a password reset is required.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice