Change password

The My Account option, which is visible once your name is selected

If you would like to change your password, follow the steps below. 

Your password:

  • Must contain at least one lower-case letter;
  • Must contain at least one upper-case letter;
  • Must contain at least one number;
  • Must be at least 8 characters long.
  1. Select your name in the top right hand corner.
  2. Select My Account.
    The Account settings screen is displayed.
  3. Select Change password.
  4. Enter the following:
    1. Current Password.
    2. New Password.
    3. Confirm New Password.
    Tip: If you are using a private computer or device, not a public computer, and would like your password to be visible as you type, select Show at the end of the password field.
  5. Select Save

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice