Change password

The My account option, which is visible once your name is selected

If you would like to change your password, follow the steps below. 

Your password must:

  • Contain at least one lower-case letter
  • Contain at least one upper-case letter
  • Contain at least one number
  • Contain at least one supported symbol. Supported Symbols: ! # $ % £ * - ? @ _ | ^ ~ . :
  • Must be at least 12 characters long
  1. Select your name in the top right hand corner.
  2. Select My account.
    The Account settings screen is displayed.
  3. Select Change password.
  4. Enter the following:
    1. Current Password.
    2. New Password.
    3. Confirm New Password.
    Tip: If you are using a private computer or device, not a public computer, and would like your password to be visible as you type, select the 'show' icon at the end of the password field.
  5. Select Save

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice