|Home||Return to the homepage.|
|Health Advice||Get health advice using links to self-care resources. If configured by your practice, you can also submit forms detailing any symptoms you are having and update your practice on any existing conditions.|
|Appointments||Book, view, cancel or print appointments.|
|Repeat Medication||Request repeat medication, or view previous requests. You can also delete a request if required.
Note: Acute medication is for information only. Acute medication cannot be requested using Patient Access. Contact your practice.
|Personal Health Record||View data uploaded using third-party applications such as Apple Health.|
|Medical Record||Access the various sections of your medical record. You can also filter, where applicable by date, share and export sections of your record.|
|Messages||Send, view or delete secure messages between yourself and your practice.
Note: This is for non-urgent enquiries only.
|Upcoming appointments||Your next appointment (or select View all to view every future appointment you have booked and any past appointments). You can also select New booking to book a further appointment.|
|Medication requests||Any requests that are ‘In Progress’ (or select View all to view all current and previous requests). You can also select New request to request further medication.|
|Messages||New/unread message from your practice in response to a query you have raised (or click View all to view all messages). You can also select New message to send a new message.|
|Nominated pharmacy||Add or edit your nominated pharmacy.|
|Trending topics||Trending topics and articles from patient.info|
The My Account option, which is visible once your name is selected
|My Account||Update your account details, i.e. email address, phone number and password.|
|Update your contact details, i.e. address (if enabled).|
|View, nominate or edit your nominated pharmacy to identity where you would like to collect your medication.|
|View the available services that your practice provide, and view which services you have enabled.|
|Sign Out||Sign out of your Patient Access account.|
Help & Support
|Access the support centre which contains training guidance on using Patient Access and common queries.|
|View notifications which alert you of unread messages, new services, missing contact details, other important information.
Note: Once you have read the notifications, you can choose to Clear All in the top right-hand corner.
Still having a problem?
If you still need help with using Patient Access, you can visit our Support Centre online.
If you want to discuss medical issues, please contact your practice