Navigate Patient Access


OptionUse to...
 HomeReturn to the homepage.
Health AdviceGet health advice using links to self-care resources. If enabled by your practice, you can also submit forms detailing any symptoms you are having and update your practice on any existing conditions.
 Appointments    Book, view, cancel or print appointments.
 Repeat MedicationRequest repeat medication, or view previous requests. You can also cancel a request if required.
Note: Acute medication is for information only. Acute medication cannot be requested using Patient Access. Contact your practice.
 Personal Health RecordView data uploaded using third-party applications such as Apple Health.
 Medical Record Access the various sections of your medical record. You can also filter, where applicable by date, share and export some sections of your record.
 Messages Send, view or delete secure messages between yourself and your practice.
Note: This is for non-urgent enquiries only.


Upcoming appointments Your next appointment (or select View all to view every future appointment you have booked and any past appointments). You can also select New booking to book a new appointment.  
Medication requestsAny requests that are ‘In Progress’ (or select View all to view all current and previous requests). You can also select New request to request further medication. 
Messages New/unread messages from your practice in response to a query you have raised (or click View all to view all messages). You can also select New message to send a new (non-urgent) message. 
Nominated pharmacyAdd or edit your nominated pharmacy.
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My account 

The My account option, which is visible once your name is selected

Section Use to...
My account    Update your account details, i.e. email address, phone number and password. 
Update your contact details, i.e. address (if enabled).  
View, nominate or edit your nominated pharmacy to identity where you would like to collect your medication. 
Manage payment methods for pharmacy appointments, some of which are chargeable. 
View the available services that your practice provide, and view which services you have enabled. 
Sign OutSign out of your Patient Access account. 

Help & Support

OptionUse to...
Access the support centre which contains training guidance on using Patient Access and common queries.  


OptionUse to...
 View notifications which alert you of unread messages, new services, missing contact details, and other important information.
Note: Once you have read the notifications, you can choose to Clear All in the top right-hand corner. 

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice