Technical support

The Patient Access Support Team can only deal with technical queries in relation to the Patient Access web and mobile applications. 

Request technical support

Contact the Patient Access Support Team by selecting Technical Support below, or in the top right corner of any of our help pages, and completing the form. Your query will be reviewed and you receive a response via email.

Cannot find the answer to your question?

Live chat

If you would like to speak to the team in real time, please use live chat by accessing and clicking contact support in the bottom right corner.

Do not submit any queries about your medical condition or medications. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care.

When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. For all medical queries, please contact your GP practice during opening hours, 111 outside of your GP practice’s opening hours or 999 in an emergency only.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice