Request repeat medication

Important points to note:

  • You can only request repeat medication through Patient Access.
  • Acute medication is for information only (if more is required, contact your practice). 
  • Repeat dispensing items (when a clinician has, for example, authorised 10 issues of medication over 10 months) should be collected direct from your nominated pharmacy at the appropriate intervals. Only when the number of authorised issues has expired (for example, all 10 issues have been collected), should you contact your practice direct for further guidance. These items should not be requested through Patient Access.  

Request repeat medication

If you would like to request repeat medication, follow the steps below. You can also view our video tutorial on how to request a repeat medication here.

  1. Do one of the following:
    • Select New request from the Medication requests section of the homepage.
    • Select Repeat Medication from the dashboard. 
  2. Select  to add the medication(s) you would like to request.
    All selected medications can be viewed on the right-hand side of the screen. 
  3. Select Request.
  4. Enter a message for your GP if applicable. 
    Note: This field is optional, mandatory or disabled depending on your practice.
  5. Select Confirm request.  
  6. Select one of the following:
    • Nominate pharmacy (to locate and select a pharmacy, if you have not configured a nominated pharmacy, who will be sent the prescription electronically). 
      Note: In this scenario, the prescription does NOT need to be collected from your practice. The medication can be collected directly from your pharmacy, once approved by your practice.  
    • Not now (to collect the prescription from your practice).
  7. Your prescription request has been sent.  

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice