Cancel appointment

Before cancelling your non-GP appointment, please read the cancellation policy here.

If you need to cancel an appointment, follow the steps below.

Do one of the following:

Cancel directly from the Upcoming appointments section of the homepage.

  1. Select the appointment from the Upcoming appointments section.
  2. Select Cancel appointment
  3. Enter the reason for cancelling the appointment.
  4. Select Cancel appointment.

Cancel from the Appointments section.

  1. Select Your Appointments from the dashboard. 
  2. Locate and select the appointment you wish to cancel, or select
     in the top right-hand corner of the upcoming appointment.
  3. Select Cancel appointment.
  4. Enter the reason for cancelling the appointment.
  5. Select Cancel appointment

The appointment has been cancelled. 

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice