Latest (Web) release notes

v2.7.9 - 23 September 2021

  • Users are now able to book pharmacy appointments more than 30 days in advance.

v2.7.8.1 - 23 September 2021

  • Video calls will no longer be supported on the Firefox browser.
  • A warning will appear when booking a video appointment to advise of this change.

V2.7.8 - 26th August 2021

  • Get health advice changes when forms are disabled by the GP Practice.
  • Each tab of the Account now contains information around the purpose of the tab, for better user understanding.

V2.7.7 - 12th August 2021

  • Multiple user experience improvements within the website including accessibility improvements.
  • Medication Assistant: Toggle to be available to users with access to repeat medication and medical record.
  • Medication Assistant: Prompt to be displayed at login inviting users to activate Medication Assistant.

v2.7.5 - 22 July 2021

  • Tab structure improvement on Account:
    This structure has been improved and the tab design is now chnaged from drop down, back to how it was originally intended -  in horizontal tabs. 
  • Resilience: 
    If clinical systems (EMIS Web only) are temporarily unavailable, there will be the ability to let users sign in, but with limited functionality and appropriate messaging. This does not however currently cover PCS.
     - Users will be able to login, but will see a message on the home page detailling limited functionality / connection with with the GP pracice.
     - All GP services will be unavailable as clinical system is unavailable.
     - In such circumstances, users won’t be able to see any booked appointments temporarily, including marketplace appointments. However, once the GP service is resumed, normal functionality will be resumed.
  • Data Erasure:

     - Delete account from Ops portal functionality will make Data Erasures simpler : the current functionality of Delete account button is modified so that full data erasures happen instead of holding the records in a separate deleted table.

     - Support will no longer need to send scripts to hosted.

     - The Delete from ops portal or Delete from email link will erase the data fully, causing no IG compliance issue.

v2.7.2 - 29 April 2021

This release includes various enhancements and bug fixes:

  • COVID vaccine record to be made visible on home page when it is available and enabled.
    Note: This will only be available to users who have access to their medication and immunisations.
  • Front end validations on pre-registration forms.

v2.7.1 - 15 April 2021

This release includes various enhancements and bug fixes:

  • Menu items improvements for Appointments module.
  • Ability to differentiate between recent and archived repeat medication orders.
  • Service catalog improvements around GP and Non GP services.

v2.7.0 - 25 February 2021

This release contains the following features:

  • Smart Pharmacies pilot launch in certain areas of England.
  • Ability to nominate a Smart Pharmacy.
  • Smart Pharmacy when nominated and activated, enables a user to track their repeat medication orders and recieve updates of the order status from the GP practice and pharamacy.
  • Smart Pharmacy profile page to be available to the Patient Access users within the repeat medication section.
  • NEW UI to view and follow your repeat medication orders.

v2.6.10 - 17 January 2021

This release contains the following features:

  • Introduction of a new module "Your Reads", that makes a variety of health articles and information available to Patient Access users.
  • Users can customise the content they wish to see within their account.
  • Users can follow and unfollow the various categories to be able to read aticles that are relevant to them.

v2.6.9 - 29 October 2020

This release contains the following features:

  • Enhanced security at login with support for setting up a Memorable Word.
  • Enhanced security by not allowing common and easily guessable passwords.

v2.6.8 - 8 October 2020

This release contains the following features:

  • Support for multiple promo cards and banners in all Patient Access apps.
  • Numerous user feedback changes, tooltips, copies, icons, etc. for remote appointments, from browsing to booking and attending the appointment.
  • Filtering the care providers based on various appointment types.
  • Support for providers like Ascenti to be able to book but not join video appointments via Patient Access.
  • Service catalog UX enhancements to separate GP and non GP appointments.
  • Abandoned cart notifications for users who leave the booking mid journey.
  • Support in Flu eligibility checked to two distinct services for the NHS flu jab for over and under 65, to cater for availability per age group.

v2.6.7 - 3 September 2020

This release contains the following features:

  • Updated Flu eligibility questionnaire and outcomes to follow latest guidelines around NHS flu vaccination eligibility.

v2.6.6 - 6 August 2020

This release contains the following features:

  • Prompt for enabling push notifications in native apps and surrounding screens.
  • Sending push notifications for non GP appointments and reminders around it.
  • Communication preferences settings screen redesign for push notifications.
  • Capturing reason of non GP appointments where relevant.
  • Improved messaging for SSO Sign in issues when users are logged out in various scenarios.

v2.6.5 - 7 July 2020

This release contains the following features:

  • Support for various services to be available as different appointment types. (Face to face, Video and Telephone).
  • Enhancements around map search behaviour.
  • User messaging improved within appointments module.
  • Various user experience and messaging fixes across the apps.

v2.6.4 - 16 June 2020

This release contains the following features:

  • Subscribe to weekly emails and signing up for newsletters feature made more prominent and easy to use.
  • Introduce categories tabs on top of service catalogue for easy filtering per category.
  • Various other bug fixes (Promo banner, PCS user sign in issue after SSO release, various UX fixes).

v2.6.2 - 29 May 2020

This release contains the following features:

  • Online branches are now supported on Patient Access for people to avail these services irrespective of their physical locations.
  • New feature on web app enabling user to change their GP practice if they move practice.
  • User message improvements around GP appointment reason and GP practice linkage to reduce support tickets.
  • Bug fixes around communication preferences and crash around switching patients.

v2.6.1 - 21 May 2020

This release contains the following features:

  • Introduction of Coronavirus hub with all relevant COVID-19 information in one place.
  • Search enhancements are made within services catalogue for better search experience.

v2.6.0 - 12 May 2020

This release contains the following features:

  • Patient Access authentication mechanism to be via Single Sign on.
  • Email verification mandatory for new registration with a grace period of 10 days.
  • Email verification prompt for existing users with unverified emails.
  • Stay signed in check box at SSO sign in.
  • Help Scout beacon to be added on sign in and registration.
  • Minor bug fix around marketplace free appointments.

v2.5.4 - 23 April 2020

This release contains the following features:

  • Telephone appointments support in Patient Access for Pharmacy appointments.
  • Increased discoverability of new services within a category.
  • Increased character limit for repeat medication request.
  • Minor bug fixes and enhancements around video appointments and data telemetry for video appointments.

v2.5.3 - 26 March 2020

This release contains the following features:

  • Video appointments support in Patient Access for Pharmacy appointments.
  • Security enhancements around password requirements for new registrations and reset passwords.

v2.5.1 - 12 March 2020

This release contains the following features:

  • Video appointments updated for improved error handling and logging: To make video appointment robust and error free before scaling up the usage.
  • Corona virus promo banner to redirect to a Corona virus checker to reflect advice as on NHS Public health England website.

v2.5.0 - 2 March 2020

This release contains the following features:

  • Handling null price for follow up appointments created at a health care provider.
  • 24 hour cancellation on screen notification for marketplace appointment: To reduce calls for refund when appointments are cancelled too late.
  • Support for Minor Ailments Referral appointments.
  • On screen message change for GP Max appointments reached.

v2.4.10 - 21 January 2020

This release contains the following features:

  • Redesign of service catalog page.
  • Date format made consistent.
  • Add feedback survey in Marketplace and GP booking confirmation.
  • Success message added within 2 way messaging when message is sent.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice