Switch between linked accounts

Searching for linked relatives or people on your account

Where you have 4 or more linked relatives or people that you care for, you can use the Linked Users search box to search by name for those in your care. The list of available linked people is refined as you type. You can then click the button to switch to that person.

Switching back and forth from your own personal account

When you have switched to a relative or another person, you will notice a dark blue banner at the top noting ‘Acting on behalf of XYZ person’ to remind you. The relative or person’s name will also show top right on the screen.

Where relevant, the Patient Access app will also display ‘acting on behalf’ of information. This includes any video consultation call you are having with a GP and when an appointment is booked by you and added to your calendar.

On desktop browsers, you can swiftly switch back to your own account by clicking your name in the top right, Your Personal Profile > Switch.

On IOS and Android apps, you can switch back to your own account by clicking More > Linked users.

When you carry out actions on behalf of relative or person

When you carry out an action on behalf of relative or person, you will be shown a notification reminding you. This will show once per login session, per relative or person. It asks you to proactively click No or Continue to confirm the decision.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice