Unfortunately, proxy access is not available to certain practices outside of England. Please ask your GP Practice to check if they have the correct clinical system to set-up proxy access for you.
You can ask your GP Practice to register you for proxy access. They will guide you through the set-up process.
If the relative or person you wish to act on behalf of is at a different practice to yourself, you can ask your relative’s GP Practice to register you for proxy access.
What information do I need to provide to act on behalf of someone?
When the GP Practice registers you for proxy access, you will need to provide your identification (ID) to establish you are the person that you say you are. Please check with the practice regards the type of ID they require.
A legal basis will also be required. If the relative or person you wish to act on behalf of is aged over 11 years, consent from them for the proxy access must be provided to the Practice and recorded in either:
- Verbal consent to the GP witnessing the consent.
- Written consent. A signed consent form, or a letter from the relative or person, requesting that you are given proxy access. This form should also detail the level of access you will require, if you are uncertain about what access you require, please discuss this with the GP Practice. Examples include: access to book appointments and order repeat prescriptions only; or access to book appointments, order repeat prescriptions, view the patient’s medical records, share or download the patient’s medical records.
If the relative or person you wish to act on behalf of is over 11 but is not mentally competent to give consent (e.g. if they have dementia), their GP practice will need to confirm that you are the right person to act on their behalf as a proxy. This will usually be because you are listed as their carer.
Still having a problem?
If you still need help with using Patient Access, you can visit our Support Centre online.
If you want to discuss medical issues, please contact your practice