Send a message

Certain services, such as viewing your medical record, nominating a pharmacy, changing contact details and messaging, are only available to practices in England and certain parts of Northern Ireland at this time. Your practice decides which of the available services they make available to their patients.

If you have 'Messages' enabled, there will be a Messages section on the Patient Access homepage and the dashboard once you've signed in. 

Messages should not contain any medical or sensitive information, but can be used for more general enquiries, e.g. opening hours or travel vaccinations.

If you would like to send a message, follow the steps below.

  1. Click New message in the Messages section.
  2. Enter the subject.
  3. If applicable (controlled by your practice), select the recipient or team.
  4. Type in your message (450 characters maximum).
  5. Click Send message.
    The message has been sent to your practice. 

Replies from your practice can be accessed from the Messages section on the homepage, or using the Messages option on the dashboard. Once you have received and read the reply, you can choose to Delete conversation if required. 

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice