Send a message

Certain services, such as viewing your medical record, nominating a pharmacy, changing contact details and messaging, are only available to practices in England and certain parts of Northern Ireland at this time. Your practice decides which of the available services they make available to their patients.

If you have 'Messages' enabled, there will be a Messages section on the Patient Access homepage and the dashboard once you've signed in. 

This service is for non-urgent enquiries. If you have an urgent enquiry you must call your practice. Do not use this service to send information relating to a condition or treatment: this must be discussed in person with a GP.

If you would like to send a message, follow the steps below.

  1. Click New message in the Messages section.
  2. Enter the subject.
  3. If applicable (controlled by your practice), select the recipient or team.
  4. Type in your message (450 characters maximum).
  5. Click Send.
    The message has been sent to your practice. 

You will receive a confirmation email once your practice have read and replied to your message. Replies from your practice can be accessed from the Messages section on the homepage, or using the Messages option on the dashboard. Once you have received and read the reply, you can choose to delete the conversation if required.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice