Create a Patient Access account

Patients can now use NHS login to register, sign in and link to their practice for Patient Access.

Create your Patient Access account

  1. On the Patient Access sign in screen, select Register now.
  2. Enter your personal details.
    Note: The sex field is optional.
  3. Enter your account details.
    Note: The Marketing fields are optional. 
  4. Accept the Terms and Conditions.
  5. Select Create account.
    Your account has been created.
  6. Verify your email address. Now your account has been created you must verify your email address. An email will be automatically sent to the email address you registered your Patient Access account with. This will provide you with a link to verify your account.
    Please note:
    • The verification email will expire in 24 hours. If you have not verified your email address within 24 hours, you can click Re-send verification email to send a new link to your email address.
    • You can click Skip verification for now to verify your email address at a later time. However, please be advised that you can only skip verification for 10 daysafter this your account will be locked until you have verified your email address.
  7. Provide a mobile number. A verification code will be sent to your number. SMS Authentication will be required when logging in to your account in future.
  8. Next choose one of the following options:
    • Link your GP practice (to link to your practice).
    • Skip for now (you can always link later using the Navigation pane or the My account section).

Troubleshooting / common queries

We receive a lot of queries from patients that are having trouble registering due to the following reasons:

  • When trying to register for an account, Patient Access advises that the email address they are trying to use is already registered.
  • A patient has been advised to re-register on Patient Access when moving GP practices, but isn't able to due to an account already existing using that email address.
  • Another patient (ex husband / wife) is registered on our system using their email address.

Before contacting Patient Access Support, please read the following information as you may be able to resolve your issue quickly yourself:

  1. It is only possible to register for one Patient Access account per email address.
  2. If there is already an account registered on our system under the email address, the potential solutions would be:

    - Recover the login details and sign into the existing account instead of registering a new one.
    - Register an account using a different email address (the email address used for PA doesn't need to match the email address held by the GP).
    Delete the original account and then register again using the same email address.
    - If based in England and wishing to share an email address, you may be able to request proxy access from the GP.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice