Contact us about technical support

Do not submit any queries about your medical condition or medications. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. For all medical queries, please contact your GP practice during opening hours, 111 outside of your GP practice’s opening hours or 999 in an emergency only.

Please provide as much information as possible for your query. If you encountered an error using Patient Access, please provide us with details - such as, which application or device you were using (e.g iPhone, Android phone, a web browser), any error code or description you might have received or anything that may be useful for us to understand your problem.

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