Patient access
Technical support

There is currently an issue with the Patient Access service. We are working hard to resolve it.  View more

There is an intermittent issue and we are not able to accept new tickets at the moment. Please try again in few minutes. Sorry for any inconvenience.

12 Results found
  • # My Account

    Change and verify account settings

  • # Signing in

    Memorable Word

  • # Release Notes

    Latest (Web) release notes

    v2.9.0 - Aug 8th 2024

  • # My Account

    Change your communication preferences

  • # My Account

    Clinical Research Studies

  • # Release Notes

    Latest (Android) release notes

    v2.9.0 - Aug 8th 2024

  • # Release Notes

    Latest (iOS) release notes

    v2.9.0 - Aug 8th 2024

  • # Registration

    Deleting your Patient Access account

  • # Registration

    NHS login and Patient Access

    Available from September 2022

  • # Repeat medication

    Smart Pharmacy

    Track and receive updates on your medication orders.

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Patient Access technical support

The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications.

When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice.

Do not submit any queries about your medical condition or medications. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care.

For all medical queries, please contact

  • Your GP practice during opening hours
  • 111 outside of your GP practice's opening hours
  • 999 in an emergency only
Contact technical support