Technical support

How can we help you?

There is currently an issue with the Patient Access service. We are working hard to resolve it. View more

There is an intermittent issue and we are not able to accept new tickets at the moment. Please try again in few minutes. Sorry for any inconvenience.

60 Results found

# Messaging
Send a message
# Video tutorials
Forgotten password
Our video tutorial on how to recover your password
01:25
# Video tutorials
Link to a GP practice
01:34
# Appointments
Book appointments
# Signing in
Navigate Patient Access
# Appointments
Manage payment methods (non-GP appointments)
# Proxy
Link to a patient as a proxy
# Video tutorials
Forgotten email
Our video tutorial on how to recover your user ID
01:28
# Proxy
Getting set up as a proxy
# Repeat medication
Smart Pharmacy prescription statuses
Updates you will receive with Smart Pharmacy.

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PRODUCTS & SERVICES

Patient Access

FOR PATIENT ACCESS APP

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© Egton Medical Information Systems Limited. All rights reserved. Patient does not provide medical advice, diagnosis or treatment.

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Patient Access technical support

The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications.

When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice.

Do not submit any queries about your medical condition or medications. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care.

For all medical queries, please contactYour GP practice during opening hours
111 outside of your GP practice's opening hours
999 in an emergency only

Contact technical support