Change or add contact details

The My Account option, which is visible once your name is selected

If you need to change or add your email address or mobile number, follow the steps below.

You can also choose to verify your email address and mobile number using the links provided. This will increase the security of your account and simplify the process if you need to reset your password. 

  1. Select your name in the top right hand corner.
  2. Select My Account
    The My account screen is displayed. 
  3. In the Account Details section, select Update account details.   
  4. Edit or add your email address and/or phone number accordingly.
  5. Enter your existing password to confirm the changes. 
  6. Select Save changes

If you have the Contact Details service enabled, you can also change your email, home address or landline using Contact details.  

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice