Change email, home address or landline details

Note: Certain services, such as viewing your medical record, nominating a pharmacy, changing contact details and messaging, are only available to practices in England and certain parts of Northern Ireland at this time. Your practice decides which of the available services they make available to their patients.

The My Account option, which is visible once your name is selected

If you would like to change your email address, home address, mobile number or landline, follow the steps below. 

Note: The Edit option is only available if you have the Contact Details service enabled.

  1. Select your name in the top right hand corner.
  2. Select My Account
  3. Select the Contact details tab.
  4. Select Edit on the right-hand side of the screen. 
  5. Edit your contact details accordingly.
  6. Select Confirm

The request is sent to your practice and is displayed as 'Pending' until approved by your practice. The pending request can be cancelled at this stage if required. 

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice