The requirement for a Security PIN code will be released gradually to all users from the end of July. All existing users (and anyone registering for Patient Access) will be required to create a PIN.
This article will cover the following:
- Why a Patient Access Security PIN code is required
- How to add a Patient Access Security PIN code
- New Patient Access users
- Existing Patient Access users
- How to change a Patient Access Security PIN code
- How to reset a Patient Access Security PIN code
Why a Patient Access Security PIN code is required
Patient Access Security PIN is a 5 digit number that only you will know once you have set it up.
The purpose of adding this is to provide an additional layer of security which helps us to keep your account and medical record more secure.
How to add a Patient Access Security PIN code
If you have previously signed into your Patient Access account using a Biometric scanner on your device (e.g. facial recognition or fingerprint scanner) you will only be required to create a Patient Access Security PIN if you log into another device.
New Patient Access users
If you are a new Patient Access user you will be asked to choose a 5 digit PIN when registering for a Patient Access account.
Please see our guides ‘Register with a letter’ (if you have a registration letter from your GP) or ‘Register online without a letter’ (if you do not yet have a registration letter from your GP) for more information on the registration process.
Existing Patient Access users
If you are an existing Patient Access user you will be required to choose a 5 digit PIN when you next sign in to your Patient Access account. To add a PIN follow these 3 steps:
- Sign in to Patient Access with your email or User ID and Password.
- Create your Patient Access Pin, then click Continue.
- You are required to set up a 5 digit security PIN for your account. This is an additional layer of security which helps us to keep your account and medical record secure.
- Your PIN should be a number that you can remember but cannot be easily guessed by someone else. It is very important to keep this number safe and not share it with anyone.
- After clicking continue you will be presented with one of the following:
- Verify your email address pop-up (if you have not yet verified your email address). This is optional and can be skipped by selecting Skip for now.
- Be asked to ‘provide your mobile number’ (If you have not yet added a mobile number to your account. This is optional and can be skipped by selecting Skip for now.
- Be signed into your Patient Access homepage (where you have, either, verified your email address and provided a mobile already or clicked Skip for now on verifying your email address and/or adding your mobile number).
More information on verifying your contact details (mobile and/or email address), can be viewed here.
How to change a Patient Access Security PIN code
Changing your Patient Access Security PIN code can be done by following these 5 steps:
- Select your name in the top right hand corner.
- Select Account.
The Account settings screen is displayed.
- Select Change PIN under the Password and PIN section of the Account settings screen.
- Input your current PIN and then enter your new PIN.
Note: Your PIN should be a number that you can remember but cannot be easily guessed by someone else. It is very important to keep this number safe and not share it with anyone.
- Select Update.
Your Patient Access Security PIN has now been updated.
How to reset a Patient Access Security PIN code
To reset your PIN or password using Patient Access, you must have your mobile number and email address recorded. If you don't, and cannot sign in, please contact our Technical Support team.
If you have forgotten your Patient Access Security PIN code or have entered your PIN code incorrectly 10 consecutive times you will be unable to sign in. Follow these 6 steps to get back into your account.
- You can only reset your Patient Access Security PIN if you have a mobile number linked to your Patient Access account.
- You can click Re-send PIN reset email if you require a new link to be sent to your email address or did not receive the previous email.
- Select Forgot my security PIN.
- You will receive an email with a link. Select the link and you will be redirected to a verification page on the website.
- Once the email link has been selected, a code will be sent to your mobile phone.
- Enter the code on the verification page, then select Submit.
- Enter a new Patient Access Security PIN and then select Update.
Your PIN has now been successfully updated.
- Select OK to sign in to your account.
Still having a problem?
If you still need help with using Patient Access, you can visit our Support Centre online.
If you want to discuss medical issues, please contact your practice