Using SMS authentication to sign in

Contents

This article will cover the following:

Keeping your Patient Access account secure is our highest priority. As part of recent security enhancements, signing in to Patient Access now requires SMS authentication. This replaces the need for you to enter your Memorable Word at each sign in.

When you next sign in to Patient Access, you will be asked to enter and verify your mobile number, if you haven't already done so. On each sign in thereafter, you will be sent a unique one-time password (OTP) to your verified mobile number. This is entered along with your user ID and password.

It will now be mandatory to enter and verify your mobile number.

Signing in for the first time after this change

When you first sign in to Patient Access after this enhancement has been made, you will be asked to enter your User ID, Password and Memorable Word as normal. At this point you will be asked to add and/or verify your mobile number. You will also be able to change your mobile number at this point.

You will need to verify your new mobile number before you can successfully sign in to Patient Access.

Once you have verified your mobile number and can successfully sign in to Patient Access, SMS authentication has been configured. You will no longer be asked to enter your Memorable Word. Instead you will be asked to enter your User ID, Password and OTP.

How to add and verify a mobile phone number

New Patient Access users

If you are a new Patient Access user you will be provided with the option to add a mobile number to your account. 

Existing Patient Access users

If you are an existing Patient Access user you will be required to add a mobile number to your account when you sign in, or verify your mobile number if it is already recorded. 

To add a mobile number, follow these 5 steps:

  1. Sign in to Patient Access with your email or User ID and Password.
  2. Insert your memorable word.
  3. Add a valid mobile number and select Continue.
  4. You will be asked to enter a 6 digit code which is sent to your mobile. 
    You have now linked your mobile to your Patient Access account and configured SMS authentication.

Please Note:

  • If you did not receive the code or require the code again you can select Re-send verification code. You can also change your mobile number by selecting Change your mobile number.

How to change and verify a mobile phone number

A mobile phone number can be changed by the following 2 ways:

  • By selecting Change your mobile number when adding and verifying a mobile after signing in.
  • By changing and verifying your mobile number within the Account menu.

The Account menu can be located as follows:

  • For website users:select your name in the top right hand corner.
  • For app users: select “More” at the bottom right hand corner.
  • For mobile website users: select “Menu” in the top left corner.

To change a mobile number

  1. Locate the Account menu as above.
  2. Select Account.
    The Account details screen is displayed.
  3. Under Security, select Update your mobile number.
  4. Input your new mobile phone number and then input your password.
  5. Select Save changes.
    An SMS will be sent to your mobile phone number containing a 6 digit code.
  6. Enter the 6 digit code as requested.
    Your mobile phone number has been updated.

Verifying a mobile phone number

Once you have changed your mobile phone number you will then need to verify the new mobile number.

  1. Select your name in the top right hand corner.
  2. Select Account.
    The Account details screen is displayed.
  3. Under Sign in details, next to mobile number, select Verify.
  4. You will be asked to enter a 6 digit code which is sent to your mobile. 
    Your details have been verified. 

Should your contact details change at any point, these can be updated using the same Sign in details section.

Our technical support team cannot add, change or remove any mobile number associated to your Patient Access Account.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice