Forgot email or user ID

Select Forgot, then select the appropriate option:

  • Forgotten User ID - enter your practice postcode, select your practice, confirm your personal details and follow the instructions on-screen. 
  • Forgotten Email - enter your mobile phone number, then select Continue. You will be redirected to a verification page on the website and a code will be generated and sent to your mobile. Simply enter the verification code, then select Continue. Select your email address then sign in as normal.

You can also view our video tutorial here.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice