Forgot email or user ID

Underneath Sign in, select the forgotten sign in option. Then follow the steps on-screen to retrieve your sign in credentials. 

  • Forgotten Email - enter your mobile phone number, then select Continue. You will be redirected to a verification page on the website and a code will be generated and sent to your mobile. Simply enter the verification code, then select Continue. Select your email address then sign in as normal.
  • Forgotten User ID - enter your practice postcode, select your practice, confirm your personal details and follow the instructions on-screen.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice