Adding and verifying a mobile phone number

The requirement (prompt) to verify your mobile number will be released gradually to all users from week commencing 27 July.

Contents

This article will cover the following:

Why adding your mobile phone number is recommended

Adding a mobile number to your Patient Access account will ensure that your account is as secure as possible. This will also mean we can further authenticate you if you ever need to reset your password. You do not have to provide us with your mobile phone number, it is an optional security measure, but it is strongly recommended that you do so to help further protect your data.

The security of personal data is of utmost importance to us. We realise how sensitive any information relating to your health is, and we are dedicated to ensuring its safety and privacy.

To reset your PIN or password using Patient Access, you must have your mobile number and email address recorded. 

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How to add and verify a mobile phone number

New Patient Access users

If you are a new Patient Access user you will be provided with the option to add a mobile number to your account during registration.

Please see our guides ‘Register with a letter’ (if you have a registration letter from your GP) or ‘Register online without a letter’ (if you do not yet have a registration letter from your GP) for more information on adding and verifying your mobile number.

Existing Patient Access users

If you are an existing Patient Access user you will be provided with the option to add a mobile number to your account when you sign in, or verify your mobile number if it is already recorded.

To add a mobile number, follow these 5 steps:

  1. Sign in to Patient Access with your email or User ID and Password.
  2. Insert your Patient Access Security PIN number.
  3. Add a valid mobile number and select Continue.
  4. You will be asked to enter a 6 digit code which is sent to your mobile. 
    You have now linked your mobile to your Patient Access Account.

Please Note:

  • If you did not receive the code or require the code again you can select Re-send verification code. You can also change your mobile number by selecting Change your mobile number.
  • You can select Skip verification for now to verify your mobile number at a later time.

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How to change and verify a mobile phone number

A mobile phone number can be changed by the following 2 ways:

  • By selecting Change your mobile number when adding and verifying a mobile after signing in.
  • By changing and verifying your mobile number within account settings. See steps below. 

Changing a mobile phone number

To change a mobile phone number:

  1. Select your name in the top right hand corner.
  2. Select My account
    The Account settings screen is displayed. 
  3. Select Update account details.
  4. Input your new mobile phone number and then input your password
    Your mobile number has been changed

Verifying a mobile phone number

Once you have changed your mobile phone number you will then need to verify the new mobile number.

  1. Select your name in the top right hand corner.
  2. Select My account.
    The Account settings screen is displayed.
  3. Under Account Details, next to Mobile Number, select Verify.   
  4. You will be asked to enter a 6 digit code which is sent to your mobile. 
    Your details have been verified. 

Should your contact details change at any point, these can be updated using the same Account Details section.

Our technical support team cannot add, change or remove any mobile number associated to your Patient Access Account.

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Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice