Repeat medication

Medication reminders (iOS and Android)

Wed, 28 Jun 2023 09:06:24 GMT

Medication reminders allows you to set up reminders for GP prescribed medications that appear in your medical record. Medication reminders is linked to the activation of Medication Assistant.

Medication reminders is only available on iOS and Android apps.

Turn on Medication reminders

First ensure Medication Assistant is turned on in Account > Advanced features.
If Medication Assistant is turned off, you will be prompted to turn it on.
Turn on Medication reminders in Advanced Features or Communication preferences.

Set up a reminder

From the home page of your Patient Access app, navigate to Patient Services. Select Medication Reminder, then tap on Select Medication to create a new reminder for your medication.
Select the medication in one of the 2 categories available: Acute or Repeat medication.
Select the reminder frequency.

Following your GP instructions for that medication, select one of the 3 frequencies available:
- Daily.
- At regular intervals, e.g. every 2 days.
- On specific days of the week, e.g. Monday.
Check the details and then select Set reminder.
The notification will be sent on the day and time you have set. Remember to have your device notification setting on for the Patient Access app.

Medication reminder notifications follow your devices time zone when you travel from one time zone to another.

Cancel a medication order

Tue, 29 Jun 2021 11:59:47 GMT

Cancel a medication order

You can cancel a medication orderyou have made through Patient Access, as long as the order is still in progress and hasn't already been accepted or rejected.

A medication order can be cancelled from two places within Patient Access:

Patient Access homepage
Repeat Medication

Cancel your medication request from the homepage

If the medication order you want to cancel is the latest order you have made, the quickest option is to use the Patient Access homepage.

Select the Latest repeat medication order card on the homepage.

Select Cancel medication order.
Enter a cancellation reason and select Cancel medication order.

Your medication order was cancelled.

Cancel your medication order from Repeat Medication

If you want to cancel a medication order that is not your latest order, or you want to view your orders before cancelling, you can do this from Repeat Medication.

Select Repeat Medication.
Find the order you want to cancel and select See order details.

Select Cancel medication order.
Enter a cancellation reason and select Cancel medication order.

Your medication order was cancelled.

The video below runs through cancelling a medication order:

Medication Assistant

Mon, 21 Jun 2021 13:41:20 GMT

Medication Assistant enables Patient Access to send tailored medication information via email to patients based on their current medication and medical conditions.

If you've linked your Patient Access account to your GP practice, we'll use details of your medication and medical conditions from your electronic health record.

Any medication information you receive by turning on Patient Access Medication Assistant will be tailored to the medication you are currently taking.

Medication Assistant will be switched off by default and you will need to enable it.

Turn on/off

Access Account.
Go to Advanced features.
Toggle on/off Medication Assisstant.

You can switch Medication Assistant on or off at any time within your account. If you would like to keep Medication Assistant switched on but turn off notifications, please read the Medication Assistant Communication Preferences section below.

You will be presented with this check box.

Medication Assistant Communication Preferences

A new option in Account > Communication preferences enables you to turn on/off notifications.

Medication information allows you to stop receiving all notifications and emails related to your medication, but Medication Assistant will still remain enabled in Your Reads.

Your Reads

Articles will also appear in the Your Reads section of your Patient Access account.

Smart Pharmacy prescription statuses

Thu, 11 Feb 2021 12:03:10 GMT

Depending on the clinical system your GP practice uses, the option to view a smart pharmacy may not be possible.

When you nominate a Smart Pharmacy, you will choose to begin receiving notifications relating to the status of a medication request. The information below explains each status, and what it means. For more information on Smart Pharmacy, click here.

Prescription status	What does this mean?	In app, push notification or email?
Your GP practice received your medication order	Your medication request has been sent to your GP practice by Patient Access and has not yet been actioned by a GP.	This status will be visible in the app. A push notification or email will not be sent.
Your GP approved your medication	Your GP has approved all the medications included in your request. The prescriptions are now ready to be downloaded by the pharmacy.	This status will be visible in the app, and a push notification will be sent. An email will not be sent.
Your GP approved part of your medication order	Your GP has reviewed your request and has rejected some of the medications. Any approved medications are now ready to be downloaded by the pharmacy.	This status will be visible in the app. A push notification and an email will also be sent.
Your GP rejected your medication order	Your GP has rejected your medication request. If your GP hasn’t added a reason to the rejection, please contact your GP practice to discuss further.	This status will be visible in the app. A push notification and an email will also be sent.
Medication order cancelled	You have cancelled your medication request from patient access before it could be reviewed by a GP.	There is currently a known defect that advises a GP has cancelled a request when it has actually been cancelled by the patient. This will be fixed in an upcoming release
Your pharmacy will start preparing your medication	The pharmacy has downloaded at least one of your prescriptions. Note: There may or may not be more prescriptions yet to be downloaded.	This status will be visible in the app. A push notification or email will not be sent.
Your pharmacy will start preparing your approved medication soon	Your pharmacy has downloaded the prescription where some requested medications were rejected by your GP. The rejected medications will not be visible to the pharmacy but you can see them within Patient Access.	This status will be visible in the app. A push notification or email will not be sent.
Your pharmacy is preparing your medication	Your pharmacy has started the process of preparing your medications. This process includes labelling boxes and gathering the required medications.	This status will be visible in the app. A push notification or email will not be sent.
Part of your medication not dispensed by your pharmacy	The pharmacy has marked some medication items as “not dispensed”. There are a number of reasons for this and your pharmacy will be able to provide further detail.	This status will be visible in the app. A push notification and an email will also be sent.
Medication order not dispensed	Your pharmacy has marked all medication as “not dispensed”. There are a number of reasons for this and your pharmacy will be able to provide further detail.	This status will be visible in the app. A push notification and an email will also be sent.
Part of your medication ready to collect	Your pharmacy has marked some medication items as “ready to collect”. Your pharmacy will notify you as the remaining items become “ready to collect”. You may wish to wait for all items to be ready or you may collect the ones that are ready now and others at a later date.  There are a number of reasons that medications may not be “ready to collect”, your pharmacy will be able to provide further detail.	This status will be visible in the app. A push notification and an email will also be sent.
Medication ready to collect	Your pharmacy has marked each medication as “ready to collect”.	This status will be visible in the app. A push notification and an email will also be sent.
Part of your medication on its way	Your pharmacy has marked some medication items as “dispatched” and they will be delivered to you. Your pharmacy will notify you as the remaining items are “dispatched”. There are a number of reasons that medications may not be “dispatched”, your pharmacy will be able to provide further detail. Note: Only patients that have signed up to a prescription delivery service will receive this status.	This status will be visible in the app. A push notification and an email will also be sent.
Medication on the way to you	Your pharmacy has marked all medication items as “dispatched” and they will be delivered to you. Note: Only patients that have signed up to a prescription delivery service will receive this status.	This status will be visible in the app. A push notification and an email will also be sent.
Your medication order	This is an exception status when an overall status could not be determined due to various statuses of the medications. You will need to view the status of each of the medications you requested within the app.	No

Smart Pharmacy

Fri, 05 Feb 2021 09:37:52 GMT

This functionality is only available to some patients with a self-associated account (not proxy) who are registered at a practice using the Electronic Prescription Service (EPS). Not all patients with a self-associated account will have access to this.

This article will cover the following:

What is Smart Pharmacy?
Allow use of NHS number
Nominate a Smart Pharmacy
Notifications
Communication preferences

What is Smart Pharmacy?

Smart Pharmacy is new functionality that will help patients and pharmacies to engage, connect and communicate more efficiently.

Through a fully digitised flow, patients will now be able to order their repeat prescriptions and then track the status of and be notified about changes to their order as it moves from their GP through to their Pharmacist and then ready to collect or marked as 'out for delivery'. You will be notified of an estimated collection time.

At any point, patients are able to see the current status of their order, and they will receive push notifications when any updates to their order are made.

Patients can click the section to view further details or access the Repeat Medication > Your orders screen.

All medication orders placed in the last 12 months will be listed. Some old/completed orders may show as 'Incomplete' under the status description if ordered prior to Smart Pharmacy. These statuses will be corrected in a subsequent release.

The Order Screen has estimated timings information.

In the Order Details screen, dispensing information is available.

Allow the use of your NHS number

First a patient must allow their NHS number to be used which securely tracks the prescription order from start to finish.

This can be done using the message when signing in, or via the homepage and Account settings (Advanced features).

Pop-up message (appears once only)
Nominated pharmacy section of the homepage
Account > Advanced features section

A patient can change these preferences (nominated pharmacy, consent, allow notifications) at any time using the Account section.

Nominate a Smart Pharmacy

Next, a patient can select a Smart Pharmacy as their nominated pharmacy in the Account section. Smart Pharmacies are clearly labelled when using the nominate pharmacy process.

The Select a pharmacy screen

Smart Pharmacy notifications

Below are some examples of the type of notifications you will receive. For further information on all notifications, click here.

Prescription status	What does this mean?	In app, push notification or email?
Your GP approved your medication	Your GP has approved all the medications included in your order. The prescriptions are now ready to be downloaded by the pharmacy.	This status will be visible in the app, and a push notification will be sent. An email will not be sent.
Your GP approved part of your medication order	Your GP has reviewed your order and has rejected some of the medications. Any approved medications are now ready to be downloaded by the pharmacy.	This status will be visible in the app. A push notification and an email will also be sent.
Your GP rejected your medication order	Your GP has rejected your medication order. If your GP hasn’t added a reason to the rejection, please contact your GP practice to discuss further.	This status will be visible in the app. A push notification and an email will also be sent.
Your pharmacy is preparing your medication	Your pharmacy has started the process of preparing your medications. This process includes labelling boxes and gathering the required medications.	This status will be visible in the app. A push notification or email will not be sent.
Medication ready to collect	Your pharmacy has marked each medication as “ready to collect”.	This status will be visible in the app. A push notification and an email will also be sent.
Medication on the way to you	Your pharmacy has marked all medication items as “dispatched” and they will be delivered to you. Note: Only patients that have signed up to a prescription delivery service will receive this status.	This status will be visible in the app. A push notification and an email will also be sent.

Communication preferences

In the Account section of the Patient Access app (usually found under 'More'), the Communication preferences enable medication order updates and other notifications and reminders.

If you have allowed use of your NHS number, but are not receiving any notifications, first check that you have allowed notifications for the Patient Access app on your mobile device. If you are still not receiving notifications, contact the pharmacy as they need to accept your notifications request.

Smart Pharmacy for non-Patient Access requests

Smart Pharmacy now displays status updates and notifications for medications:

not ordered via Patient Access
ordered via Patient Access where the GP practice uses a different clinical system (for example, SystmOne)

This includes the following scenarios

Medication ordered via a different app or online service provider other than Patient Access.
Medication ordered by your GP practice or the Pharmacy initiated within their clinical systems.
Medication orders that are ordered by you within Patient Access but your GP uses a non-EMIS clinical system, for example, SystmOne.

Once the pharmacy begins preparing your order, you will see the order in the All Orders screen.

The status will initially display as Preparing, and will update accordingly.

A message stating Order placed outside Patient Access will appear in the order section.

Clicking on View order details opens an order details screen, which includes a disclaimer about orders placed outside Patient Access.

Push and email notifications will let you know when your order is Out for delivery/Ready to collect.

You will receive an email if no update is received within 48 hours after the pharmacy begins preparing the medication.

View medication requests

Fri, 29 Dec 2017 12:08:58 GMT

Depending on the clinical system your GP practice uses you may notice small differences in certain areas of Patient Access. These changes have been detailed below.

The screenshots below show what a user will see if they have Smart Pharmacy enabled. Users that do not have Smart Pharmacy enabled will see a more condensed view.

The most recent order will be displayed in the Medication Orders section of the homepage.

The Medication Orders section of the homepage using dummy data

Select View all or select Repeat Medication from the dashboard to view all orders. The Repeat medication orders section is split between 'Recent Medication' and 'Archived medication orders'

The items in the Archived medication orders section will display any orders placed in the last 12 months.

Orders

Pending or historic orders that have either been accepted or rejected.

If an order is rejected by your practice, a reason is usually provided. Select the rejection on the website, or select View Details on the app, to view the reason (GP comments).

An example of a rejected medication order using dummy data

Your medication

This tab shows you list of all your repeat medications available to order from your GP practice, and the information specific to each item.

You can cancel an order, if required, in the Orders section. Access Repeat Medication > Orders, select the pending request, then follow the instructions on-screen.

Request repeat medication

Fri, 29 Dec 2017 12:07:01 GMT

Important points to note:

Please note that Patient Access can be used only for requesting repeat prescriptions, not acute or one-off medications
Acute medication is for information only (if more is required, contact your practice).
Repeat dispensing items (when a clinician has, for example, authorised 10 issues of medication over 10 months) should be collected direct from your nominated pharmacy at the appropriate intervals. Only when the number of authorised issues has expired (for example, all 10 issues have been collected), should you contact your practice direct for further guidance. These items should not be requested through Patient Access.

Request repeat medication

If you would like to request repeat medication, follow the steps below.

Do one of the following:

If on the website, select New medication order from the Latest repeat medication order section of the homepage. Or, select Repeat Medication from the menu, then New medication order.
If on the app, select Patient services then Order repeat medication then Your medication.

Select + to add the medication(s) you would like to request, or use Select all medications from the right-hand panel. All selected medications can be viewed in the right-hand panel.

All of your repeat medications and the information around those medication will be displayed here.

Select Request 'X' medications.
Enter a message for your practice if applicable.
Note: This field is optional, mandatory or disabled depending on your practice.
Select Order medication.
Your prescription request has been sent.

The video below runs through requesting repeat medication:

I can't see the request new medication link

Fri, 29 Dec 2017 12:04:39 GMT

If you can't see the 'New request' medication requests link on the homepage, contact your practice and ask them to make it available.

If you have 'Messages' enabled, and your practice offer medication requests online, you can request the ability to order medications using the Request access option under Medication requests on the homepage. Alternatively, you can use the Practice services tab in the My Account section.

Nominated pharmacy

Fri, 29 Dec 2017 11:59:27 GMT

Depending on the clinical system your GP practice uses, the option to view a smart pharmacy may not be possible.

Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time.

EPS (Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Your pharmacy of choice is referred to as your nominated pharmacy. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances.

More information on the service can be located here. Check with your GP practice to see if they offer the service.

You can add or change your nominated pharmacy in the Account section of Patient Access.

The Account option, which is visible once your name is selected

Nominate pharmacy

The Nominated pharmacy section

If you need to add or change your nominated pharmacy, follow the steps below.

Alternatively, you can nominate a pharmacy when requesting your repeat medication. Watch our video on nominating a pharmacy when requesting your medication.

Sign in to Patient Access.
Select your name in the top right hand corner.
Select Account.
The Account details screen is displayed.
Select the Nominated pharmacy screen.
Select either Nominate pharmacy (if you don't currently have a nomination) or Change to send your medication to a different pharmacy.
Enter a postcode to find a local pharmacy.
Select Search.
Select the pharmacy of your choice from the list provided.
Note: When you select a pharmacy, the location is displayed on the map to the right.
Select Continue.
Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically.
You have nominated your pharmacy of choice.

The Nominated pharmacy section with a nomination

I can't see or change my nominated pharmacy
You may not be able view or change your nominated pharmacy in Patient Access if:

Your prescription is dispensed by your GP practice
You get your medication from more than one pharmacy

Nominate a Smart Pharmacy

Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section.

The Select a Pharmacy screen

For more information about Smart Pharmacy, click here.

Repeat medication

Medication reminders (iOS and Android)

Turn on Medication reminders

Set up a reminder

Cancel a medication order

Medication Assistant

Turn on/off

Medication Assistant Communication Preferences

Your Reads

Smart Pharmacy prescription statuses

Smart Pharmacy

Contents

What is Smart Pharmacy?

Allow the use of your NHS number

Nominate a Smart Pharmacy

Smart Pharmacy notifications

Communication preferences

Smart Pharmacy for non-Patient Access requests

View medication requests

Orders

Your medication

Request repeat medication

Request repeat medication

I can't see the request new medication link

Nominated pharmacy

Nominate pharmacy

Nominate a Smart Pharmacy