Appointments

Your appointments

Thu, 13 May 2021 14:10:54 GMT

On the Your Appointments screen upcoming and previous appointments are displayed.

Not all appointments are displayed on Patient Access. In some circumstances, particularly when an appointment has been booked by your practice, the appointment will not be visible as the reason or purpose of the appointment session may be of a sensitive nature.

Your Appointments screen

From this screen you can do the following:

Select any of the appointments displayed to view more information about them.
Click Book Appointment to go to the Book Appointments screen.

To find out more about the Book Appointment screen, click here.

Are you eligible for a free NHS flu vaccination?

Wed, 18 Sep 2019 12:44:08 GMT

If you have had or been offered a flu vaccination before, you may already have been invited by your practice for a flu vaccination this year. However, you can now check if you are eligible for a free NHS flu vaccination, using the eligiblity checker in Patient Access.

The eligibility checker is accessed from the homepage and will take between 1-2 minutes to complete. The questions are based on the NHS flu vaccination eligibility criteria. Answering these questions will help you understand if you are eligible for a free vaccination and allow us to give you relevant guidance on accessing NHS flu vaccination services.

If you are not eligible for a free NHS flu vaccination, you can still book a private flu vaccination at a pharmacy using Patient Access.

Questions

Eligibility can be checked by any patient, or by someone acting on behalf of a patient. The questions are based on:

Age group
Pregnancy
Long term medical conditions
Carers, care home residents or shielding
Allergies
Employment

Scroll back through the questions if you need to make any changes.

Outcomes

Based on the information provided, the eligibility checker will provide one of the following outcomes, and the subsequent options.

You are or may be eligible for a free NHS flu vaccination

Guidance will be available advising to wait to be contacted by your GP practice or the NHS.

Not eligible for a free NHS flu vaccination

You will be directed to book a private pharmacy appointment. This will navigate you back to the Patient Access Services page.

Flu vaccination is not suitable for you

You answers suggest that you are not eligible for a flu vaccination

Eligibility advice

Certain age groups will be provided with eligibility advice e.g. children.

Manage payment methods (non-GP appointments)

Wed, 03 Jul 2019 12:46:08 GMT

Online payment method

Some non-GP appointments will be chargeable and payment will usually be taken online. The online payment method is added when you book your first pharmacy appointment, it can be edited when you book future appointments, or a new payment method can be added. To delete the payment method, or set a particular card as the default, access My account (available when you select your name), then Payment methods.

Use the Payment methods section of Patient Access to do either of the following:

Delete a payment method.
Make a payment method the default if you have more than one card recorded.

To do either of the above:

Select Account (available when you select your name).
Select Payment methods.
Select Edit to either delete or mark a card as the default payment option.
Select Done editing.
Your changes are saved.

Video consultations

Thu, 19 Apr 2018 09:42:49 GMT

This article will cover the following:

What is a video consultation?
What is required for you to take part in a video consultation?
Book a video consultation using Patient Access
Take part in a video consultation

What is a video consultation?

A video consultation allows you to speak to your clinician or healthcare professional from the comfort of your own home without needing to visit your GP practice or care provider. Video consultations are, therefore, a great way of seeing your clinician or healthcare professional if you're unable to attend your GP practice or care provider in person.

What is required for you to take part in a video consultation?

You'll be contacted directly by your GP practice with instructions on what is required and how to join the video appointment.

In general terms, to take part in a video consultation you will require the following:

Access to the internet though the laptop with a compatible browser.
Access to the internet through a mobile device.
A web cam and microphone for laptop access or a mobile device with a camera and microphone.

Book a video consultation with your GP practice

You must connect your Patient Access account to your GP practice to book GP appointments. Please click here for step by step guidance on how to connect to your GP practice.

If you would like to book a video consultation with your GP practice, follow these simple steps.

Sign in to Patient Access using your email or user ID and password.
Do one of the following:
- Select Book new from the Upcoming appointments section of the homepage, or
- Select Book Appointment from the dashboard.
Under the 'Your GP practice services' section, select the appointment type that refers to video or video consultation.

The appointment type is only displayed if there are available appointments to book.
Select Filter clinicians, if required, to filter by Practice Member, Gender or Language. The option to select language is not available to all users.
Select the date for the appointment, or use the arrows left and right to see more available dates.
Select the appropriate time.
Add the reason for the appointment. For example, this might include the symptoms you're experiencing so your GP is aware prior to your appointment.
Select Book appointment.
The video appointment has been booked.

You'll be contacted directly by your GP practice with instructions on how to join the video appointment.
You can choose to export and/or add the appointment to your calendar at this point.

Book a video consultation with another service provider

If you would like to book a video consultation with a different service provider, follow these simple steps.

Sign in to Patient Access using your email or user ID and password.
Do one of the following:
- Select Book new from the Upcoming appointments section of the homepage, or
- Select Book Appointment from the dashboard.
Scroll down to the ‘Services outside your GP practice' section, then search or filter by service if required.
Search for a local service using your postcode. You can also filter by appointment type: Face-to-face; Video; or Phone (the appointment type is only displayed if there are available appointments to book).

A list of local pharmacies offering video consultation appointments will then then displayed.
Select the service provider you wish to book a video consultation with and then to the right of this select a date and time for your appointment. To view more dates use the arrows to the left and right. To view more available times scroll down.
Once you have selected a date and time click Continue.

At the ‘Confirm your booking’ screen you can double check and edit you information if needed before confirming the booking. Once happy, click the tick box next to ‘I agree to the Additional Services Terms of Use’ and then select Book appointment.

If you are booking a paid service insert your online payment method. You can use the tick box next to ‘Save for future payments’ if you would like your payment information to be securely stored for future bookings so you are not required to put your online payment method details in again.

After you have done this select Book appointment. Your video consultation has been successfully booked. You will receive a notification to your email of this appointment. You can also choose to ‘Export as calendar event’ or ‘Add to Google calendar’.

Take part in a video consultation

From 13 December 2023 there is no longer the option to 'Join' a video appointment through Patient Access. The appointment will be hosted by a 3rd party provider selected by your care provider. You'll be contacted directly by your care provider with instructions on how to join the video appointment.

Print appointment or add to calendar

Fri, 29 Dec 2017 13:11:45 GMT

Print appointment

If you would like to print the details of an upcoming appointment, follow the steps below.

Select Appointments from the dashboard.
Locate and select the appointment you wish to print.
Select Print.
The appointment details are printed.

You cannot print a past appointment.

Add to calendar

If you use an online calendar, e.g. Google calendar, and would like to add an upcoming appointment to the calendar, follow the steps below.

Select Appointments from the dashboard.
Locate and select the appointment you wish to add to the calendar.
Select either Export as calendar event or Add to Google calendar.
The appointment has been added to the calendar.

You cannot add a past appointment to a calendar.

Alternatively...

You can also use the option for upcoming appointments which you may wish to print, export/add or cancel.

Cancel an appointment

Fri, 29 Dec 2017 13:09:36 GMT

Before cancelling your non-GP appointment, please read the cancellation policy here.

If you need to cancel an appointment, follow the steps below.

Do one of the following:

Cancel directly from the Upcoming appointments section of the homepage.

Select the appointment from the Upcoming appointments section.
Select Cancel appointment.
Enter the reason for cancelling the appointment.
Select Cancel appointment.

Cancel from the Appointments section.

Select Your Appointments from the dashboard.
Locate and select the appointment you wish to cancel, or select
in the top right-hand corner of the upcoming appointment.
Select Cancel appointment.
Enter the reason for cancelling the appointment.
Select Cancel appointment.

The appointment has been cancelled.

Book appointments

Fri, 29 Dec 2017 13:08:01 GMT

Depending on the clinical system your GP practice uses you may notice small differences in certain areas of Patient Access. These changes have been detailed below.

Booking GP Appointments
Booking non-GP Appointments

To start the booking process, you need to select one of the following:

From the Upcoming Appointments section of the homepage, select Book New.
Using the menu list on the left hand side of the homepage, select Book Appointment.

Within the Book Appointment screen, both GP and non-GP appointments will be displayed, with GP appointments being displayed first and non-GP appointments below. If your Patient Access account is not linked to your GP practice, the GP appointments section will not be visible.

Book Appointment screen

Booking GP appointments

Under ‘Your GP practice services’, select the type of service you would like to book e.g. general GP appointment, telephone appointment etc.

If required, you can filter appointments by specific clinician, gender or language. The option to select language is not available to all users.

Select the date for the appointment, or use the arrows to see more available dates.

Select the appropriate time.
Add the reason for your appointment. For example, this might include the symptoms you’re experiencing so your GP is aware prior to your appointment.
Select Book Appointment. The appointment has been booked.

You can choose to print, export or add the appointment to your calendar at this point by scrolling down.

The video below runs through booking a GP appointment:

Booking non-GP Appointments

Some non-GP appointments may be chargeable and payment will usually be taken online. The online payment method is added when you book your first non-GP appointment, it can be edited when you book future appointments, or a new payment method can be added. To find out more about managing payment methods, click here.