My Account

Patient Access widgets

Tue, 02 Jul 2024 09:26:04 GMT

What are widgets?

Widgets can be added to your phone’s home screen. They are a quick way to access specific information from apps without opening up the app itself.

How to add Patient Access widgets

IOS

Press and hold down the Home screen until the apps jiggle.
Tap the plus (+) icon in the top left hand corner.
Select Patient Access and choose a widget, then tap Add Widget.
Tap Done.

Android

On the Home screen, touch and hold an empty space.
Tap Widgets or Add Widgets.
Find Patient Access and choose a widget. To add one to your home screen, touch and hold a widget.
Drag the widget to where you want it and lift your finger.

Available Patient Access widgets

Repeat Medication Ordering Widget:

If you have repeat medications, this widget will direct you to the Medication screen to place an order.

Order Status Tracking Widget:

Use this widget to view the status of your Repeat Medication orders.

Clinical Research Studies

Thu, 06 Oct 2022 10:08:20 GMT

What is Clinical Research Studies?

Clinical Research Studies is a new option on the Patient Access menu, where patients can register their interest to participate in future studies relevant to them, view information explaining what clinical research is all about, and access studies when they become available.

This is currently only available to patients who are linked to their GP practice and the practice use EMIS Web as their clinical software.

Access Clinical Research Studies

You can access Clinical Research Studies from the dashboard on the left.

If you don't have Clinical Research Studies turned on in Advanced features, and select it from the dashboard, then select Yes, I'm interested, you will be prompted to turn on Clinical Research Studies.

Provide consent by clicking Consent.

Once you have turned on Clinical Research Studies and provided consent, the landing page provides lots of explanatory information. If there are no current studies available, you will be informed once any do become available.

View your studies

The Clinical Research Studies page is divided into relevant/non-relevant studies. You can toggle between relevant/non-relevant studies using the option at the top of the page.

If you are not eligible for any studies, you will only see non-relevant studies.

If you are eligible, a list of relevant studies is displayed. These can be in different stages of recruitment, and are visible with the details of their sponsor.

Register your interest

If a study is Recruiting participants, you can click on its card which takes you to the Study Details page where you can register your interest.

This page has two tabs: Information on the study, and details About sponsor.

Revoke interest / turn off Clinical Research Studies

After consenting, a third tab appears with the Consent information. If at any time you want to revoke your consent, click Revoke consent to share details.

If you want to turn off communications about relevant studies, you can do so in Communication Preferences. You will still have access to studies, but notifications will be turned off.

If you want to turn off Clinical Research Studies, you can do so by revisiting Account > Advanced features.

Clinical Research Studies Settings

Access your Account page by clicking your name at top right, then select Account from drop-down menu.

If you are using the app, tap More in the bottom right, select Account (at the top of the page underneath your name).
If you are using a mobile browser, tap Menu (top left) select your name, select Account from the drop-down menu.

In the Advanced features tab on the Account page, you can turn on Clinical Research Studies.

Then, in Communication preferences, Clinical Research information is turned on automatically. This means you will receive notifications about studies you have registered for.

Change your contact details at your GP practice

Fri, 09 Jul 2021 13:05:41 GMT

Certain services, such as viewing your medical record, nominating a pharmacy, changing contact details and messaging, are only available to some practices in England and certain parts of Northern Ireland at this time. Your practice decides which of the available services they make available to their patients.

The Account option, which is visible once your name is selected

If your GP practice has enabled the option for patients to update their contact details using Patient Access, you will be able to edit certain details from the Personal Details tab.

The details you can update are:

Address
Mobile number
Landline number
Email address

You will not have the option to update the following. If these are incorrect, please contact your GP practice.

Name
Date of birth
Gender

If you would like to change your email address, home address, mobile number or landline, follow the steps below.

The Edit option is only available if you have the Personal Details service enabled.

Select your name in the top right hand corner.
Select Account.
Select Update Personal details.
Select Edit on the right-hand side of the screen.
Edit your contact details accordingly.
Select Save Changes.

The request is sent to your practice and is displayed as 'Pending' until approved by your practice. The pending request can be cancelled at this stage if required.

Depending on the clinical system your GP practice uses, you may not see the current status of your request on Patient Access. You may see the following instead.

Once your request has been approved by your GP practice, your details will be updated in your GP record and on Patient Access.

Change and verify account settings

Fri, 09 Jul 2021 13:01:30 GMT

This article will cover the following:

Change account details (email and mobile)
Verify your email address
Troubleshooting (email verification)
Update mobile number in Account Settings
Verify mobile number

Change account details

Changes made within this section will not update your GP practice record. These details are only used to verify your Patient Access account.

The Account option, which is visible once your name is selected

If you need to change your email address or mobile number, follow the steps below.

Select your name in the top right hand corner.
Select Account.
The Account Details screen is displayed.
In the Sign in details section, select Update sign in details.
Edit or add your email address and/or phone number accordingly.
Enter your existing password to confirm the changes.
Select Save changes.

If your Patient Access account is linked to your GP practice and they have enabled the option to update your contact details, you can do this within the Contact Details section of your account. These changes will send a request to your GP practice to update their records.

Verify email address

Verifying your email address provides additional security for your account and allows you to confirm that the email address linked to your Patient Access account is correct and belongs to you as the owner of your account.

New users registering for Patient Access

Once you have created your account, you must verify your email address. An email will be automatically sent to the email address you registered your Patient Access account with. This will provide you with a link to verify your account.

The email is valid for 24 hours. If you don't verify the email within 7 days, a new email can be requested when you next sign in to Patient Access.

The confirmation message once your account has been created

Your email address is now verified.

The confirmation message once your email address has been verified

Troubleshooting for newly registered users

I cannot find my verification email

After creating a Patient Access account you will automatically be sent a verification email to the email address you registered with. Please check the inbox of your email address and also check the junk/spam folder in case it has ended up there. If you are still unable to find it, sign in to your Patient Access account and then click Re-send verification email.

I made a mistake when entering my email address/I need to change my email address

You will be able to change your email address by signing in, selecting Skip verification for now and then going to your account details. However, you will only be able to do this within 10 days after registration.

If you do not change your email address within 10 days of registering your Patient Access account, you will be unable to access your account and will need to contact our Support team.

Existing users

When you sign in to your account you will be required to verify your email address. This will be presented as a pop up message advising you that your email address is not yet verified.

Message displayed in Patient Access

To verify your email address:

Select Send verification email.
Sign in to your email account, find the verification email sent to you and then click the button Verify your email address. If the button does not work then copy and paste the link contained at the bottom of the verification email into your web browser.
Your email address is now verified.

You can skip this process by selecting Skip for now if the email address is no longer correct. However, it’s important that you update this in your account settings to ensure your account remains secure. You can then verify the correct address.

Troubleshooting for existing users

I cannot find my verification email

Please check the inbox of your email address and also check the junk/spam folder. If you are still unable to find it, sign in to your Patient Access account and then click Send verification email to send a new verification email.

I made a mistake when entering my email address/I need to change my email address

You will be able to change your email address by signing in, selecting Skip for now and then going to your account settings.

I have verified my email address but I am unable to sign into my account

Follow the guide on How to reset my password to reset your account.

The verification email link does not work/says it has expired

When a verification link is sent to your email address you are given 24 hours in which to use the link to verify your email account. If it has been more than 24 hours then you will need to sign into your account again and select ‘Send verification email. You will then be emailed another verification link and will have an additional 24 hours to use the link.

The expired message in Patient Access

Update mobile number in Account Settings

Click Update mobile number.
Enter your new number.
Click Continue.
Verify via SMS.
Your new number will be updated in Account settings.

Verify mobile number

Account
Account Details
Sign in details
Update your mobile number
Enter new mobile number. Click Continue.
A code will be sent to your mobile number.
Enter the 6 digit code
Your mobile number has been updated.

Change your communication preferences

Tue, 29 Jun 2021 12:09:55 GMT

You have the option to receive email communications and push notifications via the app (including non-GP appointment reminders, latest news and occasional surveys) to enhance your experience of Patient Access.

The Communication preferences tab

If you need to change or update your communication preferences using the website, follow the steps below.

Select your name in the top right hand corner.
Select Account.
The Account settings screen is displayed.
Select the Communication preferences screen, then select or deselect the options as appropriate.
Your changes will be saved immediately.

Your preferences can be changed via the Patient Access app by selecting Account > Communication preferences.

Your Reads

Thu, 07 Jan 2021 08:56:59 GMT

Your Reads

There is a new section that has been added to the dashboard called "Your Reads". In this section is a variety of customisable health-related articles and information that is only available to Patient Access users within this specific section.

"Medication Assistant" articles will be available here also.

Customisation

You are able to customise which health-related articles are dispalyed in the "Your Reads" section, including being able to follow certain categories to ensure a smaller selection of articles are displayed. You can customise the content by doing the following:

Sign in to Patient Access.
Select Your Reads on the dashboard.
At the top-right of the screen, click Preferences.
The Content preferences pop-up window is displayed.
Use the toggles to select which categories you want to follow, and those will be displayed when you access "Your Reads".
Click Save preferences.
Now when you access the "Your Reads" section you will see any articles related to the categories you follow.

Moved to a different GP practice?

Fri, 05 Jun 2020 07:32:03 GMT

Depending on the clinical system your GP practice uses you may notice small differences in certain areas of Patient Access.

If you move GP practice, and they offer Patient Access, you don't have to create a new Patient Access account. You can obtain a linkage document (registration letter) from your new practice, then link your existing account to them using the My GP Practice screen of Patient Access.

The My GP Practice screen

Changing your GP practice

First obtain a linkage document (registration letter) from your new practice. This does not need to be collected in person and can be emailed to you. Contact your practice for details. Alternatively, you could change your practice using NHS login.

Use the linkage document (registration letter) to link to your new practice.

Sign in to your Patient Access account.
Select Account (located under your name).
Select the My GP Practice screen.
Select Change my GP Practice.
Select the agreement box, then select Link to my new GP practice.
Below the question 'Have you received a registration letter from your practice?', select Yes.
Enter the Linkage Key (which is recorded on the linkage document).
Enter the Account ID (which is recorded on the linkage document).
Select Confirm.
Confirm the personal details held by your practice, then select Continue.
Enter your password, then select Link account.
On the confirmation screen, select Done.
Your account has been linked to your new practice.

Link to a practice or patient

Thu, 31 Jan 2019 13:22:12 GMT

Depending on the clinical system your GP practice uses you may notice the option for Link to a practice or user is not available.

In the Account section, at the bottom of the Account Details screen, you will see options under the heading 'Link a GP practice or person'. The available options are detailed below.

Connect with your practice (or a patient for proxy users)

Use this option if:

You have moved practices, used Patient Access at your old practice, and have a registration letter from your new practice.
You have been registered as a proxy user for a patient or relative, and already have a Patient Access account.

If you move practice, your old practice will close your Patient Access account in their clinical system, however, the account details are still held on the Patient Access website. The account will be restricted, as you are no longer linked to a practice, but you can still access the account and link to your new practice. This essentially means you don't have to register from scratch, just sign in and link to your new practice. To do this, you first need to obtain a registration letter from your new practice. The details on the letter will enable you to link to them and continue using Patient Access.

You would use this same process if you have been registered as a proxy user for a patient or relative, and already use Patient Access. This process will allow you to link your account to the patient.

Once you have been issued with a registration letter for the new site, you can link to the practice (or patient) using the steps below:

Sign in with your existing details.
You will only have access to a restricted account at this point.
Click on your name in the top right-hand corner, then select Account.
Scroll down to the Link a GP practice or person section.
Select Link to my GP practice (to link to your practice).
Enter the details from the registration letter.
You are now linked to your new practice (or the patient you are caring for) and you'll have access to all enabled services.

Alternatively, for patients who have moved practices, Patient Access can send you a delete account email and you can delete your account and re-register from scratch at your new practice. Contact us here to make the request.

Requesting access to practice services

Wed, 21 Feb 2018 08:10:47 GMT

Certain services, such as viewing your medical record, nominating a pharmacy, changing contact details and messaging, are only available to practices in England and certain parts of Northern Ireland at this time. Your practice decides which of the available services they make available to their patients.

Select Account (located under your name).
Select the My GP Practice screen.
Scroll down to the section below 'Change my GP Practice'.

Each practice service has an availability status displayed. The availability depends on if the service is supported by your organisation and if you've been given access to the supported service. The different status' are summarised below.

Service enabled	You are set up to use the service.
Service not offered by your practice	The service is unavailable and not supported by your practice.
Sorry, your practice has not made this service available to you.	The service is available at your practice, but you aren't set up to use it.

The following table summarises the services and their functionality:

Service	Description
Appointments	Book different types of appointments at your organisation.
Medical Record	View your medical record at your organisation.
Contact Details	Update your address and contact details at your organisation.
Messages	Send and receive messages from your organisation.
Repeat Medication	Request repeat prescriptions from your organisation.

If you have the 'Messages' service enabled, and would like to request access to another service offered by your practice, you can do so by selecting Request access. A message is generated which you can send electronically to your practice requesting access. If you do not have the 'Messages' service enabled, you will need to contact your practice direct.

Change password

Fri, 29 Dec 2017 13:03:29 GMT

The Account option, which is visible once your name is selected

If you would like to change your password, follow the steps below.

Your password must:

Contain at least one lower-case letter
Contain at least one upper-case letter
Contain at least one number
Contain at least one supported symbol. Supported Symbols: ! # $ % £ * - ? @ _ | ^ ~ . :
Must be at least 12 characters long

Select your name in the top right hand corner.
Select Account.
The Account Details screen is displayed.
Select Change password.
Enter the following:
1. Current Password.
2. New Password.
3. Confirm New Password.
Tip: If you are using a private computer or device, not a public computer, and would like your password to be visible as you type, select the 'show' icon at the end of the password field.
Select Save.

My Account

Patient Access widgets

What are widgets?

How to add Patient Access widgets

IOS

Android

Available Patient Access widgets

Repeat Medication Ordering Widget:

Order Status Tracking Widget:

Clinical Research Studies

What is Clinical Research Studies?

Access Clinical Research Studies

View your studies

Register your interest

Revoke interest / turn off Clinical Research Studies

Clinical Research Studies Settings

Change your contact details at your GP practice

Change and verify account settings

Contents

Change account details

Verify email address

New users registering for Patient Access

Troubleshooting for newly registered users

I cannot find my verification email

I made a mistake when entering my email address/I need to change my email address

Existing users

Troubleshooting for existing users

I cannot find my verification email

I have verified my email address but I am unable to sign into my account

The verification email link does not work/says it has expired

Update mobile number in Account Settings

Verify mobile number

Change your communication preferences

Your Reads

Your Reads

Customisation

Moved to a different GP practice?

Changing your GP practice

Link to a practice or patient

Connect with your practice (or a patient for proxy users)

Requesting access to practice services

Change password