Read about proxy access, if you manage an account on behalf of a friend or relative.
Ask your practice for a Patient Access registration letter.
Note: When you collect the letter from your practice, you'll need to take proof of identity (e.g. your driving licence or passport) with you.
When you have a registration letter, use the steps below to set up your Patient Access account.
Create your Patient Access account
- On the Patient Access sign in screen, select Register now.
- Enter your personal details.
Note: The gender field is optional.
- Enter your account details.
Note: The Mobile phone and Marketing fields are optional.
- Accept the terms and conditions.
- Select Create account.
- The account is created. Next choose one of the following options:
- Link your GP practice (to link to your practice).
- Skip for now (you can always link later using the Navigation pane or the My Account section (available when you select your name)).
- Your account has been created.
Link to your practice
Next use the registration letter to link to your practice.
- Select Link Your GP Practice, at either the end of the registration process detailed above, or from the navigation pane.
- Enter the practice postcode or name of where you are currently registered.
- Select Search.
- Select your practice from the list provided.
- Select Continue.
- Below the question 'Have you received a registration letter from your practice?', select Yes.
- Enter the Linkage key (which is recorded on the registration letter).
- Enter the Account ID (which is recorded on the registration letter).
- Select Confirm.
- Check your personal details and enter either your house number, flat number, or street number, then select Continue.
Note: The personal details must match the details held by your practice.
- Confirm (enter) your password, then select Link Account.
- On the confirmation screen, select Done.
Your account has been linked to your practice.
Still having a problem?
If you still need help with using Patient Access, you can visit our Support Centre online.
If you want to discuss medical issues, please contact your practice