How does Patient Access work?

Your practice uses a clinical information system to manage patient records. Each time you have a consultation with a clinician or test results are sent back from the lab, the details are recorded to build up your medical history and help with your future care. The practice also uses the system to book appointments, send letters and update your contact details. Patient Access is a website that displays information from the practice's system and allows you to:

  1. View and book available appointments.
  2. View your medication and request further prescriptions.
  3. Send messages to your practice.
  4. View your medical record. 

Each practice decides how much information is allowed to be seen through Patient Access and how many appointments can be booked online, rather than over the telephone. If you'd like to see more of your information on Patient Access, speak to your practice and see if they have plans for this. The practice are also responsible for allowing you access to Patient Access and only they can create and reset accounts if you're struggling to sign in.

Cannot find the answer to your question?

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice